Suenos's Gift Card 20€
The products marked Immediately Available, are sent in 1-3 working days from the day of the order (if the order has been made until 15:00 at noon) by courier. If a product is not available, we inform you by e-mail or by phone about the progress of your order. Unavailable products are shipped as soon as they become available. Shipping Policies Shipping cost for orders under 50€, is 5€ per order. For orders 50€, shipping is free. You can also pick up the items of your order from our store at Filoktitou 102, Ilion, Athens, 13122. Returns & Changes in Orders You can read our Returns policy here. The courier company we work with is ACS Courier: Deliveries are made on working days Monday - Friday between 09: 00-20: 00. Customers can also pick up their order on Saturday from the nearest store in their area, at no extra charge, in addition to the above, by appointment. PICK-UP FROM STORE You have the opportunity to pick up the products of your order from our store at 102 Filoktitou & Danaon Street in Ilion, Attica, without any additional charge. Place your order online, selecting "Pick up from the store" as the payment method. All prices include VAT. If, by arrangement, changes are made to your order, you will be automatically sent an email with the analysis of the order.
Our online store allows you, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the items available on your computer screen quickly and easily. Below we list the terms and conditions for the return of defective or non-defective products. RETURNS OF DEFECTIVE PRODUCTS The items available through the site are manufactured and stored in accordance with all appropriate rules. In addition, we make every effort to ensure that each item is delivered to the customer in perfect condition. In case of any defect in the item, the customer is requested to contact us within five (5) working days, in order to launch either the replacement of the item or the refund. - The return of the item to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. - It should be noted that the items should not have been used in any way. - After the return of the items, the defect reported by the customer is checked and then contacted to inform him about the results of the check. - Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement, will a refund of the original purchase is made to the customer. The refund is made in the same way as the initial payment of the customer to the COMPANY. - In particular, in case of debit by credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction so that the bank can then proceed with any transaction provided under the contract with the customer without any responsibility of the COMPANY. most. The COMPANY after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In case of payment by cash on delivery of the product, then the refund can be made at the headquarters of the company by prior arrangement, or by transfer to a bank account indicated by the customer. In case of payment by bank transfer, a reverse bank transfer will be made from the BUSINESS accounts to the customer. - In case the items are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the items and to proceed unilaterally and without any other total or partial offset of his claim. her vis-.-vis the customer. - Shipping costs for the return of items to the COMPANY are borne by the COMPANY. Return of non-defective products - Right of unjustified withdrawal by the customer The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the receipt of the product and even when there are many products in the same order from the delivery of the latter. The withdrawal is made under the following conditions: - This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, and with its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. - The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. You can use the withdrawal form posted on the site. The customer must state the exact details of his order. Cancellation does not occur unless a relevant confirmation is sent by the COMPANY by e-mail to the customer. - Following the declaration of withdrawal, the COMPANY is obliged to return the price received within a maximum of 14 days from the receipt of the products. - Delivery shipping costs are not refundable. - It should be noted that the items should not have been used in any way. - The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case the price has been paid to the COMPANY by the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank about the cancellation of the transaction so that the bank can proceed with any act provided for on the basis of the contract concluded with the client. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract between Bank – customer. In case of payment by cash on delivery of the product, then the refund can be made at the headquarters of the company by prior arrangement, or by transfer to a bank account indicated by the customer. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer. - In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. her vis-.-vis the customer. - Shipping costs for changing the product, both in Greece and abroad, are borne by the customer. If for any reason you do not make a change to the product or do not choose to keep a credit balance, and wish to receive a refund, then shipping costs are excluded from the return. The same applies to orders with free shipping. If the returned product was ordered with free shipping, shipping costs are excluded from the return. If the product is defective, the shipping costs are borne by our company.